Privacy policy

Effective Date: 28/04/2026
Business Name: The Autistic Life Coach
Contact Email: info@theautisticlifecoach.com
Website:www.theautisticlifecoach.com

At The Autistic Life Coach, your privacy is important to us. This Privacy Notice explains how we collect, use, store, and protect your personal information when you visit our website or use our neurodiversity life coaching services.

This notice complies with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

The Autistic Life Coach provides neurodiversity life coaching services to individuals in the UK and internationally.

For the purposes of data protection law, The Autistic Life Coach is the data controller of your personal information.

If you have any questions about this Privacy Notice or how your data is handled, please contact:

Email: info@theautisticlifecoach.com

2. The Information We Collect

We may collect and process the following information:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Information submitted through contact forms
  • Booking details
  • Coaching goals and session notes
  • Payment details (processed via secure third-party providers)

Information collected automatically:

  • IP address
  • Browser type
  • Device information
  • Cookies and website usage data through analytics tools such as Google Analytics

Special Category Data:

Because we provide coaching related to neurodiversity, you may choose to share information relating to:

  • Neurodivergent traits or diagnoses
  • Mental wellbeing
  • Accessibility needs

This information may be considered special category data under UK GDPR and will only be processed with your explicit consent.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Arrange and deliver coaching sessions
  • Maintain coaching records
  • Process payments
  • Improve our website and services
  • Send newsletters or updates (where you have opted in)
  • Meet legal and regulatory obligations

4. Lawful Bases for Processing

Under UK GDPR, the lawful bases we rely on are:

Contract

To provide the coaching services you request.

Legitimate Interests

To manage and improve our business operations and website.

Consent

For:

  • Email marketing
  • Processing any special category data related to neurodiversity or wellbeing

You can withdraw your consent at any time by contacting us.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted service providers who support our business, such as:

  • Stripe or PayPal for payment processing
  • Calendly for appointment booking
  • Zoom for online sessions
  • Website hosting and IT support providers
  • Mailchimp for newsletters

These providers only process your information on our instructions and are required to protect it.

6. International Transfers

Some third-party providers may transfer personal data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard Contractual Clauses

7. Data Retention

We retain personal information only as long as necessary:

  • Enquiry records: up to 12 months
  • Coaching records: up to 6 years after services end
  • Marketing data: until you unsubscribe

Special category data will only be retained where necessary and securely deleted when no longer required.

8. Data Security

We take appropriate technical and organisational measures to protect your information, including:

  • Secure password protection
  • Encrypted systems where possible
  • Restricted access to client records
  • Use of secure third-party platforms

While we take care to protect your data, no online transmission is completely secure.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request transfer of your data
  • Lodge a complaint with the Information Commissioner’s Office

You can contact the ICO at: https://ico.org.uk

10. Cookies

Our website may use cookies to:

  • Improve website performance
  • Analyse visitor behaviour
  • Remember your preferences

You can manage cookies through your browser settings.

If non-essential cookies are used, we will request your consent via a cookie banner.

11. Confidentiality and Coaching Services

We respect the confidentiality of all coaching sessions.

However, confidentiality may be broken where:

  • Required by law
  • There is a serious risk of harm to you or others

We will always aim to discuss this with you first where possible.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

The latest version will always be available on this website with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Notice or your personal data, please contact:

The Autistic Life Coach
Email: info@theautisticlifecoach.com